Employment Opportunities at AQHA

Love horses and interested in making a career at the world's largest equine breed registry?

AQHA is looking for candidates with the same qualities we uphold in our brand: Passion for the American Quarter Horse, Pride in Customer Care and creating a Community for our members and owners around the world. We hire applicants who are interested in serving and supporting the American Quarter Horse and the global horse community alongside our current team of employees. The Association, alongside our subsidiaries, offers a variety of positions based on skill level and expertise and these positions are broken into two categories: Exempt (Salary) and Non-Exempt (Hourly) positions. 

At AQHA, we are looking to hire excited, passionate people interested not only in a job, but in creating a lifelong career. Please review the open positions and find the position that’s right for you. If you find a position that interests you, please fill out an online application here.  These jobs are all located at AQHA's international headquarters in Amarillo, Texas.

Non-Exempt (Hourly) Open Positions

From working with horse registrations, to production and processing of paperwork, to accounting, to customer care and much more, there are a variety of Non-Exempt positions available at AQHA. Much of the horse paperwork that is completed for members and owners on a day-to-day basis is completed by Non-Exempt employees. These employees make up more than two-thirds of the AQHA workforce. Depending on the area of the position, there are a variety of position levels and much room for advancement and promotion opportunities.

 

Registration Customer Service Representative

AQHA is currently seeking a registration customer service representative to work for the production and processing department located in our international headquarters in Amarillo, Texas.

Position Summary:

Interact with customers to provide information in response to inquiries concerning all aspects of registering American Quarter Horses and to handle and resolve complaints by answering incoming telephone calls and e-mails.

 Essential Functions:

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete customer request forms, prepare change of address records, or assist to complete documents, using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Solicit sales of new or additional services or products.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

  Additional Responsibilities:

  • Assist members with all aspects of the registration of their horses
  • Make calls to members with pending work in the office to offer assistance in helping them get the information needed to process their request
  • Stay abreast of all changes made to rules, procedures, personnel, phone responsibilities and proper customer service and telephone techniques.
  • Complete customer request forms, prepare change of address records, or assist to complete documents, using computers.
  • Perform various other duties as assigned by supervisor, manager or department head.

Interested candidates should complete the online application; the link can be found at the top and bottom of this page or go to aqha.com/jobs.

 

Accounting Specialist Part-time

AQHA is currently seeking an accounting specialist to work part time for the accounting department located in our international headquarters in Amarillo, Texas.

Position Summary:

Compute, classify, and record numerical and financial data consistent with a manufacturing business, including completing billing activities, processing payments and cash receipts, preparing journal entries, and reviewing transactions within accounts to ensure accuracy.  Analyze financial information and prepare financial reports to determine or maintain record of assets, liabilities, profit and loss, tax liability, or other financial activities within the programs run by Awards Recognition Concepts LLC (ARC). May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.

Essential Functions:

  • Operate computers programmed with accounting software to record, store, and analyze information.
  • Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
  • Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
  • Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
  • Operate 10-key calculators, keyboards, and copy machines to perform calculations and produce documents.
  • Receive, record, and bank cash, checks, and vouchers.
  • Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.
  • Perform inventory control and analysis for Award Recognition Concepts.
  • Comply with federal, state, and company policies, procedures, and regulations.
  • Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
  • Reconcile or note and report discrepancies found in records.
  • Access computerized financial information to answer general questions as well as those related to specific accounts.
  • Perform general office duties such as filing, answering telephones, opening and distributing incoming mail and handling routine correspondence.
  • Perform cash receipt and cash management procedures for ARC
  • Perform other duties as requested

Interested candidates should complete the online application; the link can be found at the top and bottom of this page or go to aqha.com/jobs.

 

Customer Request Operator

AQHA is currently seeking full and part time Customer Request Operators for the Production and Processing department located in our international headquarters in Amarillo, Texas. 

Position Summary:

Operate data entry device, such as keyboard or scanner, to enter customer requests.  Enter payments received and balance transactions.   Provide assistance for specialized duties and answer internal calls to provide support as needed.

Essential Functions:

  • Read source documents and enter data in specific data fields for subsequent entry, using keyboards or scanners.
  • Compile, sort and verify the accuracy of data before it is entered.
  • Compare data with source documents, or re-enter data in verification format to detect errors.
  • Store completed documents in appropriate locations.
  • Locate and correct data entry errors, or report them to supervisors.
  • Maintain logs of activities and completed work.
  • Select materials needed to complete work assignments.

 Additional Responsibilities:

  • Assist with telephone customers on a daily basis.
  • Assist to sort and open mail on a daily basis in the mailroom.
  • Assist with walk-in customers as needed.
  • Review scanned documents to ensure proper classification.
  • Provide assistance to specialized accounting duties, which could include rushes, internet transactions, advertising accounts and various other duties.
  • Assist co-workers as assigned by the supervisor or department head.

 Interested candidates should complete the online application; the link can be found at the top and bottom of this page or go to aqha.com/jobs.

  

 

Exempt (Salary) Open Positions

Exempt employees can be found in the Association in a variety of departments that are critical to the overall business planning and strategic business decisions for the future of the Association like Marketing, Accounting, Publications, Human Resources and other areas. Many people applying for these positions have established careers in the associated fields and corresponding degrees and professional certifications. Like our Non-Exempt employees, opportunities for advancement exist and we are looking to fill our team with people who love the American Quarter Horse and want to share that love with others.

    

Internships

Looking for an AQHA internship? We have paid internship opportunities each semester in Amarillo.

Online Application

If you'd like to submit an online employment application, AQHA will retain it for 90 days and will contact you if we find a job for which you are suited and wish to apply.